Refunds & Cancellation

This policy covers your Bookrink software subscription only. It does not cover ice time, lessons, or anything you book through your rink — those are handled by your rink and DaySmart under their own policies.

1. How billing works

Paid Bookrink plans bill in advance for each billing period through Stripe. A monthly plan is charged at the start of each month, and an annual plan is charged at the start of each year. Your subscription renews automatically until you cancel.

2. Cancelling anytime

You can cancel at any time from the in-app billing portal. Cancellation stops future renewals — we will not charge you again after you cancel. Your paid features remain available through the end of the period you have already paid for, and then your account returns to the Free plan.

Some accounts receive their plan at no charge — for example complimentary or administrator-granted access. A grant sets which features you get; it does not start, stop, or change a subscription. If you already had a paid subscription when the grant was made, Stripe keeps billing it until you cancel, and you can still cancel it and open the billing portal from your plan in the app. An account that never subscribed has nothing to cancel and is never billed.

3. Refunds

Fees you have already paid are non-refundable, including for partial periods after a cancellation, except where a refund is required by applicable law. If you believe you were charged in error, contact us and we will review it promptly.

If you ever end up with two subscriptions at the same time, we keep the more valuable one, cancel the other, and refund its most recent charge in full automatically. If a payment is still being processed (for example a bank debit), we wait until it settles before deciding which one to keep.

Deleting your account in the app cancels any subscription immediately, with no refund for the rest of the period you have already paid for. A subscription started on an account after it was deleted is cancelled and refunded in full.

4. How to cancel

1. Open Bookrink and go to your account or billing settings.
2. Select the in-app billing portal.
3. Choose to cancel your subscription and confirm.

You will keep access to your paid features until the end of the current billing period.

5. Billing questions

Trouble cancelling, an unexpected charge, or any other billing issue? Email us at [email protected] and we will help. See also our Terms of Service.